Interpersonal Conflicts at Work

This book examines why conflicts arise and provides strategies for dealing effectively with relationships in the workplace. This is a practical guide with a section on harassment at work and what to do if conflict persists. It focuses on: rules of relationships; aspects of leadership and gender; personality and age differences; the role of our own beliefs and assumptions.

1. Causes and consequences of interpersonal conflict. 2. The difficult boss. 3. Difficult colleagues. 4. Difficulties in professional relationships. 5. Harassment at work. 6. When conflicts persist.