Managing Operations

Looking at the operations of an organization, this book examines the different types of organization in both the public and private sectors. It then considers the internal relationships between operations, marketing, personnel and other functions within organizations. The specific aspects of operations are covered in detail: Work practices. Planning. Resourcing. Legislation. Customer relations.

List of Figures. Foreword. Acknowledgements. Introduction. Setting Operations in Context. The Operations Process. Planning. Organizing and Implementation. Control. Communicating with the Customer. Managing Materials. Managing the Working Environment. Personal Competences. References. Further Reading. Index.