The Human Side of Change

Even the most carefully planned organizational changes can fail if individuals are not taken into consideration. The Human Side of Change is a step-by-step action plan for the change process that takes full advantage of an organization's greatest resource: its people. From planning to implementation to behavior change, Timothy J. Galpin shows how a well-orchestrated approach--one that pays attention to the soft side aspects of the process--can make the difference between change for the better and no change at all. Drawing on a decade of consulting experience with businesses and governments around the world, Timothy J. Galpin outlines a nine-step process for effectively combining the human and technical sides of change for successful mergers, downsizing, and restructuring. The Human Side of Change offers managers, frontline supervisors and human resource professionals valuable tools, techniques, and examples to help them gain support for change at all levels of an organization. With numerous charts, graphs, and a glossary of change-management terms, this book is both an ideal blueprint and an accessible quick reference for the implementation of stable and sustained transformation.

Introduction: The Change Management Process. AT THE STRATEGIC LEVEL: ORGANIZATIONWIDE CHANGE MANAGEMENT IMPERATIVES. Teams: Building the Infrastructure for Effective Change. Communications: Beating the Grapevine with an Open Two-Way Strategy. Culture: Managing All the Components. Leadership: Developing the Key Attributes for Leading Change. AT THE GRASSROOTS LEVEL: IMPLEMENTING AND SUSTAINING CHANGE. Set Goals. Measure Performance. Provide Feedback and Coaching. Be Generous with Rewards and Recognition. Conclusion: The Tough Questions of Change Management. Appendixes: The Change Managers Toolkit. Appendix A. Strategic Toolkit. Appendix B. Implementation Toolkit. Appendix C. Glossary of Terms. Appendix D. Recommended Readings.