Service Management: Operations,Strategy, Information Technology 10/E (10版)

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Service Management: Operations,Strategy, Information Technology 作 / 譯 者 ： Sanjeev K. Bordoloi,James A. Fitzsimmons,Mona J. Fitzsimmons I S B N - 13 ： 9781265075538 I S B N - 10 ： 1265075530 類 別： 服務作業管理 版 次： 10 版 年 份： 2023 規 格： 524 頁 出 版 商： McGraw Hill Education 內容簡介 Bordoloi's Service Management 10e contains extensive coverage of the impacts of COVID-19 including the service innovation and progress experienced by a global pandemic. Written in an engaging literary style, based on research and consulting experience of authors, it focuses on service for competitive advantage and integrates technology, operations, and human behavior and the need for continuous quality improvement to be effective in a global environment. This edition continues to acknowledge and emphasize the essential uniqueness of service management. The book is written in an engaging literary style, makes extensive use of examples, and is based on the research and consulting experience of the authors. The theme of managing services for competitive advantage is emphasized in each chapter and provides a focus for each management topic. The integration of technology, operations, and human behavior is recognized as central to effective service management. Emphasis is placed on the need for continuous improvement in quality and productivity in order to compete effectively in a global environment. Each chapter begins with a vignette of a well-known company to motivate the reader and illustrate the strategic nature of the topic to be covered. Each chapter has a preview, a closing summary, key terms and definitions, a service benchmark, topics for discussion, an interactive exercise, solved problems and exercises when appropriate, and one or more cases. 目錄 PART I: UNDERSTANDING SERVICES Ch 1 The Service Economy Ch 2 Service Strategy PART II: DESIGNING THE SERVICE ENTERPRISE Ch 3 New Service Development Ch 4 The Service Encounter Ch 5 Supporting Facility and Process Flows Ch 6 Service Quality Ch 7 Process Improvement Supplement: Data Envelopment Analysis (DEA) Ch 8 Service Facility Location PART III: MANAGING SERVICE OPERATIONS Ch 9 Service Supply Relationships Ch10 Globalization of Services Ch11 Managing Capacity and Demand Ch12 Managing Waiting Lines Ch13 Capacity Planning and Queuing Models Supplement: Computer Simulation PART IV: QUANTITATIVE MODELS FOR SERVICE MANAGEMENT Ch14 Forecasting Demand for Services Ch15 Managing Service Inventory Ch16 Managing Service Projects

Information Technology for Management 12/e IA (12版)

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Information Technology for Management 12/e IA +作者：Turban +年份：2021 年12 版 +ISBN：9781119802525 +書號：CS0445PC +規格：平裝/彩色 +頁數：660 +出版商：John Wiley 內容簡介 ●Provides numerous practical and relatable case studies of innovative global companies such as Coca-Cola, Google, BMW, Sony, LinkedIn, FairPrice, AgriDigital, Avoris Travel, and Schneider Electric.  ●Covers pragmatic monetary concepts such as calculating the cost of money, the impact of taxes, funding projects, managing cash flow during the construction process.  ●Contains end-of-chapter activities that strengthen critical thinking skills, learning objective lists, key term definitions.  ●Presents boxed sections highlighting various job roles in IT management and illustrative innovative uses of information technology.  ●Includes a full range of teaching resources for instructors. 目錄 1 Digital Transformation Disrupts Companies, Competition, and Careers 2 Information Systems, IT Infrastructure, and the Cloud 3 Data Management, Data Warehouses, and Data Governance 4 Networks, the Internet of Things (IoT), and Edge Computing 5 Data Privacy and Cyber Security 6 Business Intelligence, Data Science, and Data Analytics 7 Social Media and Semantic Web Technology 8 Omnichannel Retailing, E-commerce, and Mobile Commerce Technology 9 Functional Business Systems 10 Enterprise Systems 11 Artificial Intelligence, Robotics, and Quantum Computing Technology 12 IT Strategy, Sourcing, and Strategic Technology Trends 13 Systems Development and Project, Program and Portfolio Management 14 IT Ethics and Local and Global Sustainability

English for Information Technology 2 (1版)

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English for Information Technology 2 書號：0130016002 ISBN：9781408269909 內容簡介 English for Information Technology is part of the Pearson Longman Vocational English series. It is designed for students in vocational education and for employees in training at work. Written by industry practitioners, it combines a strong grammar syllabus with the specialist vocabulary and skills that learners need to succeed in their chosen held.