Managing Quality: Integrating the Supply Chain 7/e (7版)

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Managing Quality: Integrating the Supply Chain 7/e +作者：Foster +年份：2023 年7 版 +ISBN：9781119883869 +書號：IE0304PC +規格：平裝/套色 +頁數：496 ●Offers a unifying “supply chain” theme that links the roots of quality management with new developments in Lean, Six Sigma, service quality, and more ●Presents an integrative approach that appeals to students and professionals in multiple disciplines ●Provides a contingency approach derived from the research and practitioner literature ●New experiential and learning exercises help create an engaging enhanced experience 目錄 PART 1 UNDERSTANDING QUALITY CONCEPTS 1 Differing Perspectives on Quality 2 Quality Theory 3 Global Supply Chain Quality and International Quality Standards PART 2 DESIGNING AND ASSURING QUALITY 4 Strategic Quality Planning 5 The Voice of the Customer 6 The Voice of the Market 7 Quality and Innovation in Product and Process Design 8 Designing Quality Services 9 Managing Supplier Quality in the Supply Chain PART 3 IMPLEMENTING QUALITY 10 The Tools of Quality 11 Statistically Based Quality Improvement for Variables 12 Statistically Based Quality Improvement for Attributes 13 Lean and Six Sigma Management Principles and Tools PART 4 FOREVER IMPROVING THE QUALITY SYSTEM 14 Managing Quality Improvement Teams and Projects 15 Implementing and Validating the Quality System

Managing Service Level Quality

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【簡介】 QoS (Quality of Service) and Network Management are old topics. However, the fusion of IP style multimedia and wireless networks (3G) means that network managers who might previously have dealt with one or the other, must now manage and provide service guarantees for the both. This is where Managing Service Level Quality across Wireless and Fixed Networks steps in. It begins by examining the mechanisms that already existed in fixed IP data networks prior to the introduction of probe and agent technology. A look at these later developments is then supplemented with a real-world scenario of how real time application performance monitoring can not only provide service level management but can also aid in root cause analysis. This same model is then applied to a wireless environment examining which elements are required to be able to deliver multimedia services across 2nd and 3rd generation mobile networks, detailing the components of data networking that will assist in guaranteeing service level performance and the constraints placed on those guarantees when passing services over an air interface to a wireless-enabled device. It asks a simple question: will multimedia applications and the guaranteed levels of service required by them work when traversing from fixed to wireless networks? It tracks QoS components and mechanisms of both environments and looks at what will provide the glue in this brave new converged world and also provides empirical data to back up the conclusions drawn. First book available which applies QoS techniques and technologies to wireless/mobile networks 3G/UMTS Deals with the search for the real time information that constitutes the "customer experience" in terms of application performance so that service levels can be verified against measurable and relevant data in a true end-to-end manner across both fixed and wireless networks Presents probe and agent technology Features a real-world scenario of how real time application performance monitoring can not only provide service level management but can also aid in root cause analysis - this will be of particular interest to practitioner Analyses which elements are required in order to deliver multimedia services across 2nd and 3rd generation mobile networks Details the components of data networking that will assist in guaranteeing service level performance Essential reading for Wireless and IP data network professionals/practitioners, network managers and architects, technical consultants, quality assessment engineers, infrastructure vendors, application developers, portal designers, wireline operators, lecturers, postgraduates, senior undergraduate students and industry trainees. 【目錄】

Managing Human Resources (19版)

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【簡介】 【目錄】 Table of Contents PART 1. HUMAN RESOURCES MANAGEMENT IN PERSPECTIVE. 1. The Rewards and Challenges of Human Resources Management. 2. Strategy and Human Resources Planning. PART 2: MEETING HUMAN RESOURCES REQUIREMENTS. 3. Equal Employment Opportunity and Human Resources Management. 4. Job Analysis and Job Design. PART 3: DEVELOPING EFFECTIVENESS IN HUMAN RESOURCES. 5. Expanding the Talent Pool: Recruitment and Careers. 6. Employee Selection. 7. Training and Development. 8. Performance Management. PART 4: IMPLEMENTING COMPENSATION AND SECURITY. 9. Managing Compensation. 10. Pay-for-Performance: Incentive Rewards. 11. Employee Benefits. 12. Promoting Safety and Health. PART 5: ENHANCING EMPLOYEE-MANAGEMENT RELATIONS. 13. Employees Rights and Discipline. 14. The Dynamics of Labor Relations. PART 6: EXPANDING HUMAN RESOURCES MANAGEMENT HORIZONS. 15. International Human Resources Management. 16. Implementing HR Strategy: High-Performance Work Systems.