Managing Quality: Integrating the Supply Chain 7/e +作者：Foster +年份：2023 年7 版 +ISBN：9781119883869 +書號：IE0304PC +規格：平裝/套色 +頁數：496 ●Offers a unifying “supply chain” theme that links the roots of quality management with new developments in Lean, Six Sigma, service quality, and more ●Presents an integrative approach that appeals to students and professionals in multiple disciplines ●Provides a contingency approach derived from the research and practitioner literature ●New experiential and learning exercises help create an engaging enhanced experience 目錄 PART 1 UNDERSTANDING QUALITY CONCEPTS 1 Differing Perspectives on Quality 2 Quality Theory 3 Global Supply Chain Quality and International Quality Standards PART 2 DESIGNING AND ASSURING QUALITY 4 Strategic Quality Planning 5 The Voice of the Customer 6 The Voice of the Market 7 Quality and Innovation in Product and Process Design 8 Designing Quality Services 9 Managing Supplier Quality in the Supply Chain PART 3 IMPLEMENTING QUALITY 10 The Tools of Quality 11 Statistically Based Quality Improvement for Variables 12 Statistically Based Quality Improvement for Attributes 13 Lean and Six Sigma Management Principles and Tools PART 4 FOREVER IMPROVING THE QUALITY SYSTEM 14 Managing Quality Improvement Teams and Projects 15 Implementing and Validating the Quality System