Foundations of Lodging Management (PNIE) 作 / 譯 者 ： David K. Hayes,Jack Ninemeier,Allisha Miller I S B N - 13 ： 9781292026787 I S B N - 10 ： 1292026782 類 別： 餐旅學 版 次： 2 版 年 份： 2014 規 格： 400 頁 出 版 商： Pearson Education Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, 2e explores how the lodging industry and the hotels in the industry operate. With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives and expanded discussion of revenue optimization. 1.Includes All in a Day’s Work vignettes that are now numbered for easy identification. Poses true-to-life lodging problems as well as possible solutions. Develops decision-making skills and prompts class discussion. 2.Provides extensive Discussion Questions and Team Activities for each chapter. Gives instructor’s ready-made homework problems and a variety of assignment activities. 3.dentifies and defines lodging language. Defines jargon within the chapter and includes an extensive glossary of over 400 lodging-industry-specific definitions that readers can quickly find and review. 目錄 Ch 1 Introduction to the Lodging Industry Ch 2 The Structure of the Lodging Industry Ch 3 Guest Service in the Lodging Industry Ch 4 Managing Lodging Operations Ch 5 Staffing the Lodging Operation Ch 6 The Front Office Department Ch 7 The Sales and Marketing Department Ch 8 The Housekeeping Department Ch 9 The Maintenance Department Ch10 Food Service and Meeting Management in Limited-Service Hotels Ch11 Food and Beverage Operations: Full-Service Hotels Ch12 Hotel Accounting Ch13 Safety and Security Ch14 Careers in the Lodging Industry