Marketing Strategy: Text and Cases 7/e AE【含Access Code,刮除不受退】 (7版)

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【簡介】 【目錄】 1. Marketing in Today’s Economy. 2. Strategic Marketing Planning. 3. Collecting and Analyzing Marketing Information. 4. Developing Competitive Advantage and Strategic Focus. 5. Customers, Segmentation, and Target Marketing. 6. The Marketing Program. 7. Branding and Positioning. 8. Ethics and Social Responsibility in Marketing Strategy. 9. Marketing Implementation and Control. 10. Developing and Maintaining Long-Term Customer Relationships.

行銷學 (Kotler & Armstrong: Principles of Marketing 18/E) (精簡版) (18版)

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【簡介】 　　頂尖的行銷人員都擁有一個共同的目標：將消費者放在行銷的中心。因此，今日的行銷人員不只是希望銷售產品，而是想要吸引顧客參與以及建立深度的顧客關係，以令其品牌成為消費者對話與生活中一個有意義的部分。 　　本書始終秉持不斷更新的態度，跟隨最新行銷趨勢調整內容。與前版內容主要不同之處，在於各章節增加更多篇幅探討當前企業為因應社群媒體與行動通訊之行銷影響，其行銷策略與方式隨之產生的調整。 第十八版行銷學新增之處 持續以吸引顧客參與之架構做為本書核心基礎，新增的內容與新案例均為最新之吸引顧客參與的工具、實務與發展情況。 新增許多同時涵蓋了傳統行銷領域以及如數位、行動通訊與社群媒體行銷等快速變化的主題。 持續跟進行銷溝通與品牌創作內容的快速變化與發展，讓有志從事行銷者不再只是單純的創作廣告與整合行銷溝通推廣活動，而是能學習如何參與在顧客與媒體之中，在付費、自有、免費與共享媒體中操作行銷內容。這些符合最新行銷趨勢的內容是他書較少見的。 章末案例除了提供知名的企業案例供同學討論與窺探企業實務之外，亦提供本土具代表性的公司案例供課堂討論與課後練習，以提升同學對行銷觀念的了解與實務應用。 五項主要顧客價值與顧客參與主題 為顧客創造價值以從顧客之處獲取價值來作為回收。 顧客參與以及今日的數位與社群媒體。 建立與管理強勢及價值創造的品牌。 衡量與管理行銷收益。 全球永續行銷。 【目錄】 Part I　界定行銷觀念與行銷過程 1 行銷：創造顧客價值與參與 2 公司與行銷策略：夥伴合作以創造顧客參與、價值與關係 Part II　了解市場與消費者 3 分析行銷環境 4 管理行銷資訊以獲得顧客洞察力 5 消費者市場與購買者行為 Part III　設計顧客導向行銷策略與組合 6 顧客導向行銷策略：為目標顧客創造價值 7 產品、服務與品牌：建立顧客價值 8 訂價策略：了解與掌握顧客價值 9 行銷通路：傳遞顧客價值 10 零售與批發 11 消費者互動與溝通顧客價值：整合行銷溝通策略 12 廣告與公共關係 13 人員銷售與銷售促進 14 直效、網路、社群媒體與行動通訊行銷 A 行銷計畫 中英文索引

Services Marketing: Integrating Customer Focus Across the Firm (8版)

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【簡介】 Zeithaml/Bitner/Gremler, Services Marketing introduces readers to the vital role that services play in the economy and its future. Services dominate the advanced economies of the world, and virtually all companies view services as critical to retaining their customers. 1.Managerial focused approach emphasizing the knowledge needed to implement service strategies for competitive advantage across industries. 2.New chapter on "Artificial Intelligence and Service Robotics" and the implications for service marketing. 3.New research references and examples in every chapter of new business models such as Airbnb and Uber along with greater emphasis on technology, digital and social marketing, Big Data, and data analytics as a service. 4.McGraw Hill’s Connect provides personalized reading experience with Smartbook, variety of test bank questions and Application-Based Activities supporting critical thinking and application skills development. 【目錄】 PART I: FOUNDATIONS FOR SERVICE MARKETING Ch 1 Introduction to Services Ch 2 Conceptual Framework of the Book: The Gaps Model of Service Quality PART II: FOCUS ON THE CUSTOMER Ch 3 Customer Expectations of Service Ch 4 Customer Perceptions of Service PART III: UNDERSTANDING CUSTOMER REQUIREMENTS Ch 5 Listening to Customers through Research Ch 6 Managing Customer Relationships Ch 7 Service Recovery PART IV: ALIGNING SERVICE DESIGN AND STANDARDS Ch 8 Service Innovation and Design Ch 9 Customer-Defined Service Standards Ch10 Physical Evidence and the Servicescape PART V: DELIVERING AND PERFORMING SERVICE Ch11 Employees’ Roles in Service Ch12 Customers’ Roles in Service Ch13 Managing Demand and Capacity PART VI: MANAGING SERVICE PROMISES Ch14 Integrated Service Marketing Communications Ch15 Pricing of Services PART VII: SERVICE TRENDS: AI, ROBOTICS, AND THE BOTTOM LINE Ch16 Artificial Intelligence and Robotics in Service Ch17 The Financiel and Economic Impact of Service