品質管理:觀念、理論與方法 (3版)
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書名:品質管理:觀念、理論與方法3/e
作者:傅和彥、黃士滔
出版社:前程
出版日期:2004
條碼:9789570348576
內容簡介
.理論與實務兼備
本書集結兩位作者多年教學研究與顧問輔導經驗而成,內容將理論與實務充份結合,從本書以往的銷售數據足以證明,本書為最佳之品質管理入門教本。
.內容更完整
本版新增「MIL-STD-1916抽樣標準」,以符合業界現況。此外,因應時代趨勢,加入「六標準差管理」、「服務品質」等全新章節,使得本書內容更加完備。
.資料更新穎
本版除將相關資料與數據作更新外,並將「ISO系列品質管理系統」及「各類品質獎」兩章作大幅更新,使讀者能掌握最新的資料,如此一來更能符合時代的潮流,瞭解品管實務上的脈動。
作者簡介
傅和彥
學歷:
台灣大學碩士
經歷:
輔仁大學企業管理系副教授
中原大學工業工程系、企業管理系副教授
二百餘家企業顧問案輔導
現職:
前程企業管理公司總經理
研究領域:
生產管理、物料管理、品質管理
相關著作:
生產與作業管理、現代物料管理、工廠管理、採購管理及工業工程領域專業譯作十餘本
黃士滔
學歷:
台灣科技大學工業管理研究所碩士
現職:
高雄應用科技大學工業工程與管理系所副教授
研究領域:
品質管理、品質資訊系統、品質工程
目錄
第一章 品質管理概說
第二章 統計學概論
第三章 機率概論及機率分配
第四章 統計製程管制與管制圖
第五章 計量值管制圖
第六章 計數值管制圖
第七章 製程能力分析
第八章 允收抽樣的基本方法
第九章 計數值抽樣計畫
第十章 計量值抽樣計畫
第十一章 六標準差管理
第十二章 可靠度
第十三章 田口式品質工程
第十四章 品質改善技巧
第十五章 服務品質
第十六章 ISO系列品質管理系統
第十七章 各類品質獎
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eMarketing: Digital Marketing Strategy (ISE) (9版)
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簡介
The book connects digital marketing topics with the traditional marketing framework, making it easier for students to grasp the concepts and strategies involved in developing a digital marketing plan. With a strategic approach that focuses on performance metrics and monitoring, it is a highly practical book. The 9th edition has been fully updated to include the most cutting-edge trends and topics, including SEO, customer experience, digital media consumption, analytics, big data and AI, and diversity and ethics. Case studies and examples have been updated across the book to demonstrate marketing practice in real organizations globally. Pedagogical features support the theoretical foundation throughout, incorporating "success stories" and "let’s get technical" boxes, as well as activities at the end of each chapter, to aid students in their understanding of, and ability to execute, successful digital marketing strategies.
Highly regarded and comprehensive, this textbook is core reading for undergraduate students studying digital marketing and digital business. Online resources include PowerPoint slides and a test bank.
目錄
PART I: DIGITAL MARKETING IN CONTEXT
Ch 1 Past, Present, and Future
Ch 2 Strategic Digital Marketing and Performance Metrics
Ch 3 The Digital Marketing Plan
PART II: DIGITAL MARKETING ENVIRONMENT
Ch 4 Global Digital Marketing 3.0
Ch 5 Ethical and Legal Issues
PART III: DIGITAL MARKETING STRATEGY
Ch 6 Digital Marketing Research
Ch 7 Consumer Behavior Online
Ch 8 Segmentation, Targeting, Differentiation, and Positioning Strategies
PART IV: DIGITAL MARKETING MANAGEMENT
Ch 9 Product: The Online Offer
Ch10 Price: The Online Value
Ch11 The Internet for Distribution
Ch12 Digital Marketing Communication: Owned Media
Ch13 Digital Marketing Communication: Paid Media
Ch14 Digital Marketing Communication: Earned Media
Ch15 Customer Relationship Management
原價:
1580
售價:
1501
現省:
79元
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Consumer Behavior: Building Marketing Strategy/15版 (15版)
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Consumer Behavior: Building Marketing Strategy
作 / 譯 者 : David L. Mothersbaugh,Susan Bardi Kleiser,Del I. Hawkins
I S B N - 13 : 9781266114762
I S B N - 10 : 1266114769
類 別: 消費者行為
版 次: 15 版
年 份: 2024
規 格: 824 頁
出 版 商: McGraw Hill Education
內容簡介
Consumer Behavior: Building Marketing Strategy builds on theory to provide students with a usable, strategic understanding of consumer behavior that acknowledges recent changes in internet, mobile and social media marketing, ethnic subcultures, internal and external influences, global marketing environments, and other emerging trends. Updated with strategy-based examples from an author team with a deep understanding of each principle's business applications, the fourteenth edition contains current and classic examples of both text and visual advertisements throughout to engage students and bring the material to life. Topics such as ethics and social issues in marketing as well as consumer insights are integrated throughout the text and cases. The 15th edition of Mothersbaugh/Hawkins is tech-forward in both format and content, featuring the Connect with SmartBook 2.0.
目錄
PART I: INTRODUCTION
Ch 1 Consumer Behavior and Marketing Strategy
PART II: EXTERNAL INFLUENCES
Ch 2 Cross-Cultural Variations in Consumer Behavior
Ch 3 The Changing American Society: Values
Ch 4 The Changing American Society: Demographics and Social Stratification
Ch 5 The Changing American Society: Subcultures
Ch 6 The American Society: Families and Households
Ch 7 Group Influence on Consumer Behavior
PART III: INTERNAL INFLUENCES
Ch 8 Perception
Ch 9 Learning, Memory, and Product Positioning
Ch10 Motivation, Personality, and Emotion
Ch11 Attitudes and Influencing Attitudes
Ch12 Self-Concept and Lifestyle
PART IV: CONSUMER DECISION PROCESS
Ch13 Situational Influences
Ch14 Consumer Decision Process and Problem Recognition
Ch15 Information Search
Ch16 Alternative Evaluation and Selection
Ch17 Outlet Selection and Purchase
Ch18 Postpurchase Processes, Customer
Satisfaction, and Customer Commitment
PART V: ORGANIZATIONS AS CONSUMERS
Ch19 Organizational Buyer Behavior
PART VI: CONSUMER BEHAVIOR AND MARKETING REGULATION
Ch20 Marketing Regulation and Consumer Behavior
原價:
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現省:
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Essentials of Marketing: A Marketing Strategy Planning Approach (18版)
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Essentials of Marketing: A Marketing Strategy Planning Approach
作 / 譯 者 : William D. Perreault Jr.,Joseph P. Cannon,E. Jerome McCarthy
I S B N - 13 : 9781266124983
I S B N - 10 : 1266124985
類 別: 行銷管理
版 次: 18 版
年 份: 2024
規 格: 796 頁
出 版 商: McGraw Hill Education
內容簡介
Essentials of Marketing Is Designed to Satisfy Your Needs.
Cannon/Perreault, Essentials of Marketing looks at the best of marketing, where marketing practices meet target customer needs to make the world a better place. Dating back to Jerry McCarthy's ground-breaking categorization of the 4Ps of Marketing, our practical, research-based product continues to emphasize marketing strategy planning. The 18th edition of Essentials of Marketing emphasizes currency through:
1.Active Learning. Connect activities including Smartbook 2.0 providing dynamic, personalized reading experience with Video Cases, Case Analyses and Application-Based Activities designed to drive critical thinking and engagement through real-word scenarios.
2.Purpose and purpose orientation. Reviewing an organization's reason for being that extends beyond profit and creates value for stakeholders, including customers, employees, suppliers, investors, and communities.
3.Diversity, equity, and inclusion. Attention to racial justice, diversity, equity, and inclusion integrated across chapters. Inspired by Professor Shanita Akintonde's episodes on the McGraw-Hill podcast, Marketing Insights.
4.Marketing analytics. Growing coverage of big data and marketing analytics with continued coverage supporting marketing strategy planning.
5.Enhanced use of photos, images, and exhibits. Hundreds of additional images and exhibits to enhance student learning. Incorporated throughout the Connect Interactive exercises and instructor PowerPoint slides.
目錄
Ch 1 Marketing's Value to Consumers, Firms, and Society
Ch 2 Marketing Strategy Planning
Ch 3 Evaluating Opportunities in the Changing Market Environment
Ch 4 Focusing Marketing Strategy with Segmentation and Positioning
Ch 5 Final Consumers and Their Buying Behavior
Ch 6 Business and Organizational Customers and Their Buying Behavior
Ch 7 Improving Decisions with Marketing Information
Ch 8 Elements of Product Planning for Goods and Services
Ch 9 Product Management and New-Product Development
Ch10 Place and Development of Channel Systems
Ch11 Distribution Customer Service and Logistics
Ch12 Retailers, Wholesalers, and Their Strategy Planning
Ch13 Promotion-Introduction to Integrated Marketing Communications
Ch14 Personal Selling and Customer Service
Ch15 Advertising and Sales Promotion
Ch16 Publicity: Promotion Using Earned Media, Owned Media, and Social Media
Ch17 Pricing Objectives and Policies
Ch18 Price Setting in the Business World
Ch19 Appraisal, Review, and Reflection of Marketing in the 21st Century
原價:
1780
售價:
1691
現省:
89元
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行銷管理(perreault/essentials of marketing: a marketing strategy planning approach 16e) (16版)
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行銷管理
ISBN13:9789863414605
替代書名:Perreault/Essentials of Marketing: A Marketing Strategy Planning Approach 16e
出版社:華泰
作者:黃延聰;周瑛琪
裝訂/頁數:平裝/537頁
規格:26cm*19cm*2.2cm (高/寬/厚)
重量:1027克
版次:16
出版日:2021/02/26
中國圖書分類:商品學;市場學;行銷管理
內容簡介
Perreault、Cannon與McCarthy所著的《行銷管理》(Essentials of Marketing)是一本相當經典的行銷教科書。本書特色在於首創以「4P」為架構,將行銷領域中的重要觀念、理論及工具,有系統地加以組織與探討。同時透過生動活潑的文字及豐富有趣的案例,深入淺出地詮釋最新的行銷觀念與最佳的行銷實務。此外,本書在每章中設計了許多學習輔助單元,例如章首個案、學習目標、視覺化圖表、廣告圖片與說明、前膽思索、道德議題、各章結語及問題與討論等,讓讀者快速地掌握各章的重點,輕鬆地學習。
目錄
第1章 行銷對顧客、企業及社會的價值
第2章 行銷策略規劃
第3章 評估變動行銷環境中的市場機會
第4章 運用區隔化與定位聚焦行銷策略
第5章 最終消費者及其購買行為
第6章 企業與組織顧客及其購買行為
第7章 商品和服務的產品規劃要素
第8章 產品管理與新產品開發
第9章 通路及通路系統的發展
第10章 配銷顧客服務、物流、零售與批發
第11章 推廣—整合行銷溝通導論
第12章 人員銷售和顧客服務
第13章 廣告與促銷
第14章 公共宣傳:贏得媒體、自有媒體及社群媒體的推廣
第15章 訂價的目標、政策與方法
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CUSTOMER RELATIONSHIP MANAGEMENT: THE FOUNDATION OF CONTEMPORARY MARKETING STRATEGY (2版)
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書名:CUSTOMER RELATIONSHIP MANAGEMENT: THE FOUNDATION OF CONTEMPORARY MARKETING STRATEGY 2/E
作者:BARAN
出版社:Taylor
出版日期:2016/12/00
ISBN:9781138919525
內容簡介
●Updates that take into account the latest research and changes in organizational dynamics, business-to-business relationships, social media, database management, and technology advances that impact CRM
●New material on big data and the use of mobile technology
●An overhaul of the social networking chapter, reflecting the true state of this dynamic aspect of customer relationship management today
●A broader discussion of the relationship between CRM and the marketing function, as well as its implications for the organization as a whole
●Cutting edge examples and images to keep readers engaged and interested
●A complete typology of marketing strategies to be used in the CRM strategy cycle: acquisition, retention, and win-back of customers
目錄
Part One: CRM Theory and Development
1. Introduction to Customer Relationship Management
2. The History and Development of CRM
3. Relationship Marketing and CRM
4. Organization and CRM
Part Two: Data Management and Technology
5. CRM and Data Management
6. Technology and Data Platforms
7. Database and Customer Data Development
Part Three: Marketing Strategy
8. Business-to-Business CRM
9. Understanding the Customer-Company Profit Chain: Satisfaction, Loyalty, Retention, and Profits
10. The CRM Strategy Cycle: Acquisition, Retention, and Win-Back
11. Privacy and Ethics Considerations
Part Four: CRM Evaluation
12. CRM Program Measurement and Tools
Part Five: CRM New Horizons
13. Social Networking and CRM
14. CRM Trends, Challenges, and Opportunities
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現省:
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