Introduction to Information Systems, Asia Edition

Preface iii 1 Introduction to Information Systems 1 Opening Case 1 Introduction 3 1.1 Why Should I Study Information Systems? 4 1.2 Overview of Computer-Based Information Systems 11 1.3 How Does IT Impact Organizations? 19 1.4 Importance of Information Systems to Society 24 Summary 29 Chapter Glossary 30 Discussion Questions 30 Problem-Solving Activities 31 Closing Case 31 2 Organizational Strategy, Competitive Advantage, and Information Systems 34 Opening Case 34 Introduction 36 2.1 Business Processes 37 2.2 Business Process Reengineering, Business Process Improvement, and Business Process Management 43 2.3 Business Pressures, Organizational Responses, and Information Technology Support 47 2.4 Competitive Advantage and Strategic Information Systems 58 Summary 66 Chapter Glossary 67 Discussion Questions 67 Problem-Solving Activities 68 Closing Case 68 3 Ethics and Privacy 70 Opening Case 70 Introduction 71 3.1 Ethical Issues 71 3.2 Privacy 78 Summary 88 Chapter Glossary 88 Discussion Questions 89 Problem-Solving Activities 89 Closing Case 90 4 Information Security 92 Opening Case 92 Introduction 94 4.1 Introduction to Information Security 96 4.2 Unintentional Threats to Information Systems 97 4.3 Deliberate Threats to Information Systems 100 4.4 What Organizations are Doing to Protect Information Resources 111 4.5 Information Security Controls 113 Summary 123 Chapter Glossary 124 Discussion Questions 125 Problem-Solving Activities 126 Closing Case 126 5 Data and Knowledge Management 129 Opening Case 129 Introduction 130 5.1 Managing Data 132 5.2 The Database Approach 134 5.3 Big Data 138 5.4 Data Warehouses and Data Marts 148 5.5 Knowledge Management 156 5.6 Appendix: Fundamentals of Relational Database Operations 158 Summary 166 Chapter Glossary 167 Discussion Questions 168 Problem-Solving Activities 169 Chapter Closing Case 169 6 Telecommunications and Networking 171 Opening Case 171 Introduction 173 6.1 What is a Computer Network? 176 6.2 Network Fundamentals 179 6.3 The Internet and the World Wide Web 184 6.4 Network Applications: Discovery 191 6.5 Network Applications: Communication 194 6.6 Network Applications: Collaboration 196 6.7 Network Applications: Educational 200 Summary 202 Chapter Glossary 203 Discussion Questions 205 Problem-Solving Activities 205 Closing Case 206 7 E-Business and E-Commerce 209 Opening Case 209 Introduction 211 7.1 Overview of E-Business and E-Commerce 211 7.2 Business-to-Consumer (B2C) Electronic Commerce 220 7.3 Business-to-Business (B2B) Electronic Commerce 228 7.4 Ethical and Legal Issues in E-Business 232 Summary 236 Chapter Glossary 237 Discussion Questions 238 Problem-Solving Activities 238 Closing Case 239 8 Wireless, Mobile Computing, and Mobile Commerce 244 Opening Case 244 Introduction 245 8.1 Wireless Technologies 246 8.2 Wireless Computer Networks and Internet Access 257 8.3 Mobile Computing and Mobile Commerce 264 8.4 The Internet of Things 269 Summary 273 Chapter Glossary 274 Discussion Questions 275 Problem-Solving Activities 275 Closing Case 275 9 Social Computing 278 Opening Case 278 Introduction 279 9.1 Web 2.0 282 9.2 Fundamentals of Social Computing in Business 289 9.3 Social Computing in Business: Shopping 293 9.4 Social Computing in Business: Marketing 299 9.5 Social Computing in Business: Customer Relationship Management 303 9.6 Social Computing in Business: Human Resource Management 304 Summary 307 Chapter Glossary 308 Discussion Questions 309 Problem-Solving Activities 309 Closing Case 309 10 Information Systems within the Organization 312 Opening Case 312 Introduction 313 10.1 Transaction Processing Systems 313 10.2 Functional Area Information Systems 315 10.3 Enterprise Resource Planning Systems 322 10.4 ERP Support for Business Processes 329 Summary 335 Chapter Glossary 335 Discussion Questions 336 Problem-Solving Activities 336 Closing Case 336 11 Customer Relationship Management and Supply Chain Management 338 Opening Case 338 Introduction 340 11.1 Defining Customer Relationship Management 340 11.2 Operational Customer Relationship Management Systems 345 11.3 Other Types of Customer Relationship Management Systems 349 11.4 Supply Chains 353 11.5 Supply Chain Management 355 11.6 Information Technology Support for Supply Chain Management 362 Summary 369 Chapter Glossary 370 Discussion Questions 371 Problem-Solving Activities 371 Closing Case 371 12 Business Analytics 374 Opening Case 374 Introduction 376 12.1 Managers and Decision Making 377 12.2 The Business Analytics Process 381 12.3 Descriptive Analytics 384 12.4 Predictive Analytics 388 12.5 Prescriptive Analytics 396 12.6 Presentation Tools 399 Summary 403 Chapter Glossary 403 Discussion Questions 404 Problem-Solving Activities 404 Data-Driven Exercise 405 Closing Case 405 13 Acquiring Information Systems and Applications 408 Opening Case 408 Introduction 409 13.1 Planning for and Justifying IT Applications 410 13.2 Strategies for Acquiring IT Applications 413 13.3 Traditional Systems Development Life Cycle 418 13.4 Alternative Methods and Tools for Systems Development 423 Summary 429 Chapter Glossary 430 Discussion Questions 431 Problem-Solving Activities 432 Closing Case 432 Technology Guide 1 Hardware 434 Introduction 434 TG 1.1 Introduction to Hardware 435 TG 1.2 Strategic Hardware Issues 435 TG 1.3 Computer Hierarchy 436 TG 1.4 Input and Output Technologies 438 TG 1.5 The Central Processing Unit 440 Summary 445 Technology Guide Glossary 445 Discussion Questions 446 Problem-Solving Activities 446 Technology Guide 2 Software 447 Introduction 447 TG 2.1 Software Issues 448 TG 2.2 Systems Software 450 TG 2.3 Application Software 451 Summary 453 Technology Guide Glossary 453 Discussion Questions 454 Problem-Solving Activities 454 Technology Guide 3 Cloud Computing 455 TG 3.1 Introduction 456 TG 3.2 What is Cloud Computing? 457 TG 3.3 Different Types of Clouds 461 TG 3.4 Cloud Computing Services 463 TG 3.5 The Benefits of Cloud Computing 467 TG 3.6 Concerns and Risks with Cloud Computing 469 TG 3.7 Web Services and Service-Oriented Architecture 472 Summary 475 Technology Guide Glossary 475 Discussion Questions 476 Problem-Solving Activities 476 Technology Guide 4 Artificial Intelligence 477 TG 4.1 Introduction to Artificial Intelligence 477 TG 4.2 Artificial Intelligence Technologies 480 TG 4.3 Artificial Intelligence Applications 483 Summary 487 Technology Guide Glossary 488 Discussion Questions 489 Problem-Solving Activities 489 Appendix Apply the Concept Activities 490 Index 538