Introduction to Information Systems

As digital transformation reshapes the business landscape, today's students need to understand how information systems drive organizational success across all industries. Introduction to Information Systems, 7th Canadian Edition delivers this essential knowledge through rich Canadian content, global perspectives, and active learning approaches that prepare students for real-world challenges. This comprehensive text demonstrates how IT serves as the backbone of modern organizations—whether students are pursuing careers in accounting, finance, marketing, human resources, operations management, or MIS. Students explore how information systems enable companies to increase profitability, enhance customer service, streamline operations, and create competitive advantage in today's data-driven economy. Indigenous perspectives highlight the unique characteristics of Indigenous businesses and their use of technology, enriching students' understanding of diverse approaches to organizational success.

PREFACE iii ACKNOWLEDGEMENTS viii 1 Introduction to Information Systems 1 2 Organizational Strategy, Competitive Advantage, and Information Systems 31 3 Ethics and Privacy 61 4 Information Security and Controls 79 5 Data and Knowledge Management 115 6 Telecommunications and Networking 157 7 E-Business and E-Commerce 193 8 Wireless, Mobile Computing, and Mobile Commerce 219 9 Social Computing 245 10 Information Systems within the Organization 273 11 Customer Relationship Management and Supply Chain Management 299 12 Business Analytics 327 13 Acquiring Information Systems and Applications 357 14 Artificial Intelligence 383 TECHNOLOGY GUIDE 1 Hardware 429 TECHNOLOGY GUIDE 2 Software 445 TECHNOLOGY GUIDE 3 Cloud Computing 453 APPENDIX 481 GLOSSARY 531 REFERENCES 541 INDEX 555