Introduction to Information Systems

Introduction to Information Systems, 11th Edition equips today’s students with the knowledge to see how IT drives digital transformation across every industry. With a focus on active learning, the authors demonstrate how information systems are the foundation for profitability, customer engagement, operations management, and competitive advantage—regardless of major or career path. Chapter cases, IT’s About Business features, and examples from global corporations, small businesses, government, and nonprofits show students how modern organizations apply IS and IT to solve real problems. Updated coverage spans artificial intelligence, business analytics, cybersecurity, social computing, cloud computing, and emerging technologies, ensuring students gain the skills and perspectives needed to thrive in a rapidly evolving digital world.

PREFACE iii 1 Introduction to Information Systems 1 2 Organizational Strategy, Competitive Advantage, and Information Systems 29 3 Ethics and Privacy 59 4 Information Security 77 5 Data and Knowledge Management 109 6 Telecommunications and Networking 149 7 E-Business and E-Commerce 183 8 Wireless, Mobile Computing, and Mobile Commerce 209 9 Social Computing 239 10 Information Systems Within the Organization 271 11 Customer Relationship Management and Supply Chain Management 297 12 Business Analytics 327 13 Acquiring Information Systems and Applications 357 14 Artificial Intelligence 383 TECHNOLOGY GUIDE 1 Hardware 431 TECHNOLOGY GUIDE 2 Software 451 TECHNOLOGY GUIDE 3 Cloud Computing 459 APPENDIX Apply the Concept Activities 487 GLOSSARY 537 REFERENCES 547 COMPANY INDEX 559 SUBJECT INDEX 563