書名：Operations Management: Sustainability and Supply Chain Management (GE) 13/E 作者：HEIZER 出版社：Pearson 出版日期：2019/11/00 ISBN：9781292295039 內容簡介 　　Operations Management: Sustainability and Supply Chain Management presents a broad introduction to the field of operations in a realistic and practical manner, while offering the largest and most diverse collection of issues on the market. Solved problems and worked examples found in the 13th Edition provide ample support -- to help readers better understand concepts important to today’s operations management professionals. 目錄 PART I: INTRODUCTION TO OPERATIONS MANAGEMENT Ch 1 Operations and Productivity Ch 2 Operations Strategy in a Global Environment Ch 3 Project Management Ch 4 Forecasting PART II: DESIGNING OPERATIONS Ch 5 Design of Goods and Services Ch 6 Managing Quality Ch 7 Process Strategies Ch 8 Location Strategies Ch 9 Layout Strategies Ch10 Human Resources, Job Design, and Work Measurement PART III: MANAGING OPERATIONS Ch11 Supply Chain Management Ch12 Inventory Management Ch13 Aggregate Planning and S&OP Ch14 Material Requirements Planning (MRP) and ERP Ch15 Short-Term Scheduling Ch16 Lean Operations Ch17 Maintenance and Reliability PART IV: BUSINESS ANALYTIC MODULES Module A Decision-Making Tools Module B Linear Programming Module C Transportation Models Module D Waiting-Line Models Module E Learning Curves Module F Simulation Module G Applying Analytics to Big Data in Operations Management Appendix I Normal Curve Areas Appendix II Using Excel OM and POM for Windows Appendix III Solutions to Even-Numbered Problems